BGN Workflow Solution

Introduction:

BWS is workflow management solution for running company business effectivly. BWS application is also rbusiness process management solution for managing processes, clients and documents inside the company. Solution evolved as consequence of multi-years research on challenges that companies are facing. Main challenge, that BWS solves efficiently is, all-in-one view of the client. in this context application resembles CRM. As at the same time BWS solves also process and document management, we could also describe it as BPM or DMS application. But the application is primarily meant as PSA - Professional Service Automation tool.

With help of BWS application we provide:

· list of business leads in estimated ammounts per selected time interval,

· list of completed business leads per selected time interval,

· calculation of avergae ammount of business leads per selected time interval ,

· edit list of fastest/slowest (with regard to duration) participants in sales process per selected time interval,

· view of open tasks of user or organisation unit,

· calculate costs/sales ratio, where following costs can be included: bruto salary, daily allowances, mileage, transportation costs, food, education,

· make list of daily, weekly, monthly completed employee tasks ranked by steps of same difficulty and then by effiency.

Solution/application enables you also:

Review of count of all/active/executed employee tasks per selected time interval,
Review of task count that has exceeded estimated time / duration of task
Review of minimum, average, maximum task execution time/duration per selected time interval together / for particular users,
Review of employee / organisation unti open tasks
Review of list of fastest/slowest ( with regard to duration / amount of work ) executors of process step per selected time interval.
Review of minimum/average/maximum process step execution time per employee and ranking by efficiency,
Review of daily, weekly, monthly completed tasks per users, ranking by steps of equal difficulty and then by efficiency.

All BWS features together offer fast, efficient management of business opportunities. Fast collection of informations enables immediate correct response to business events, which leads to saving of time, cutting costs of busines operation, increasing efficiency at decision making and by that improving overall company operation.

With usage of BWS you will for sure:

· Efficiently lead business opportunities and consequently contribure to 20% improvment in business operations.

· Cut costs
Lower costs ( presumably 20 – 30% less) are usually first direct result that is seen after the solution is deployed. Reason lies in the technolofy that eases communication between employees and management.

· Have all data about business oportunities collected in one place (not in several sheets, different databases, in heads of main employees...) in accessbile from anywhere.

· Increase efficieny of whole team , as communication between employees and organisation of employee time will be improved.

· Achieve higher employee satisfaction
Employee satisfaction is hard to measure. Anyway availability of good tools eases employee's work. Employee satisfaction counts as it is very likely that satisfied employees will be more productive and loyal to employer.

· Improve business intelligence
This benefit is hard to measure. Our solution allready has built-in analytics tool that enables you to take advantage of business opportunities informations that are collected and saved inside the system. Main obstacle for better business intelligence in fact is not just a tool but also fact that existing data is not used as they should be..

· Improve internal responsibility
By tasks assignment and tracking BWS enables to anyone ( with correct rights ) to manage complete tasks flow from creation to completion.

As all process errors and delays are tracked it is easy to analyse support contract fullfilment. These informations are useful also for

management that wants to manage and asses work of his/her groups and for managers that needs to coordinate work with other organisation

units. There is no doubt anymore who is the owner of particular request - either it is human or system error at communication between

organisation units.